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An iPhone 4 recall less costly than Apple's share drop

Posted July 14, 2010 9:48am by Eric Benderoff Tags: Apple, iPhone 4, Finance

A recall of the iPhone 4 would cost $1.5 billion, one analyst estimates, which is less than Apple's (AAPL) $5 billion market share loss on Tuesday. Also in today's App Industry Roundup, Consumer Reports says Apple should fix its antenna problem for free.

Recall talk grows

The talk of an iPhone 4 recall has heated up, and one analyst estimates doing so would cost Apple $1.5 billion. The recall furor stems from the flawed antenna design in the iPhone 4, which can be fixed by a piece of tape. Still, because Apple has largely sidestepped the issue, and organizations like Consumer Reports have said it cannot recommend people buy the iPhone 4, recall talk is starting to be taken seriously.

According to a CNET report, "Bernstein Research analyst Toni Sacconaghi estimated that while 'a full product recall of the iPhone 4 (is) highly unlikely,' it would cost Apple $1.5 billion, or 3.5 percent of its total cash on hand." And while a full recall really does seem unlikely, a less-costly fix -- but one sure to enrage Steve Jobs' design aesthetic -- is to ship a free rubber bumper to customers who bought the phone.

Of course, Apple currently sells such a $29 case for the iPhone 4 -- available in 6 colors! -- but Sacconaghi "estimates that giving them away to iPhone 4 customers would cost the company $1 per unit."

And while that seems like a wise move, it won't soothe every customer dismayed by the iPhone 4 antenna woes. Scott Kleinberg, a popular iPhone blogger and occasional cheerleader for Apple, is so upset that he wants a public apology from Jobs and a free bumper (green for him and his wife). "Steve (Jobs) is wrong," Kleinberg writes. "Not admitting the problem and making customers - the same customers responsible for your record sales - feel like idiots is not the way to ensure satisfaction and guarantee repeat purchases."

This growing anger is starting to cost Apple more than a $1.5 billion recall. On Tuesday, its stock shed $5 a share on a day the market traded higher. The sharp drop cost Apple $5 billion in valuation, writes Robert Cyran for Reuters Breakingviews, who echoed the PR dismay we reported in this space yesterday. The big glitch isn't the antenna, he writes, but "Apple's tendency toward secrecy and denial -- which has turned a potentially routine product glitch into a full-blown investor concern wiping out $5 billion of value."

A suggestion from Consumer Reports

Consumer Reports, which put gasoline on this already smoldering fire earlier this week, is not done with it's critique of the iPhone 4 and Apple's behavior.

In a new blog post, the magazine wrote that Apple should "step forward soon with a remedy that fixes the confirmed antenna issue, and not one that requires additional consumer expense." It noted that tape wasn't a permanent solution and the software fix Apple offered doesn't address the problem at all.

Now, is all this iPhone 4 antenna uproar getting out of hand? Probably.

The discussion has gone mainstream, as MC Siegler points out for TechCrunch. He is a bit perplexed that this "news" appears on Keith Olbermann's show as well as overheard at coffee shops. He then offers a reasoned look at the growing controversy.

But really, Apple's current woes should be mainstream news. Customers and media have put Apple on such a high pedestal that when the company stumbles -- hey folks, it shed $5 billion in market valuation on Tuesday -- we pay attention.

BartBuzz

Missing

As I read about the iPhone 4 reception issues it's clear (at least to me) that not every iPhone user is affected. So it would seem logical (again to me) that Apple would be assessing the problem beyond the software "fix" they said will be available in an update. For that reason I don't understand why so many people are calling for a recall until the software fix has been implemented and tested by the consumers. Maybe if all iPhone sales had come to a halt, then a recall might make more sense. I will cede that it is odd that Apple has not issued any follow-up statements given all the negative internet and blog hype.

Reply to comment Posted July 14, 2010

APPLEFAN1960

Missing

Apple will ultimately fix whatever the problem is with the IPHONE. It amazes me how the market can automatically try to bash the stock for a problem like an antenna.

Reply to comment Posted July 14, 2010

Robotdoll

Missing

The iPhone is Apple's poster boy, its tentpole device. A massive error on an item this hot and heavily hyped is a major black eye. And as is usually true, the massive mismanagement of the issue only serves to fuel the fire.

It's similar to Toyota in that they're all but denying the issue exists. No one's going to die from it (unless a left-handed person is lost in a forest and is trying to call for help) but the point is the same - for what one pays for the item, it should work, with no limitations or special customizations required.

Reply to comment Posted July 14, 2010

BartBuzz

Missing

You are kidding? A massive error? Dying because they can't move their finger a mm? Get real. There is a simple fix to the problem. Use a protective bumper. And who knows, the software update may resolve the anomaly. Don't you find it odd that the media hasn't reported "massive" returns? Instead, the iPhone 4 is still selling better than any other smartphone in history. Be patient before going all postal.

Posted July 14, 2010

APPLEFAN1960

Missing

The Iphone is no tentpole, however it is hugely profitable. The Mac Computer is the Base. OSX is the shit. There is a reason Apple has surpassed Microsoft in net worth, it has a huge loyal following, and makes great usable products.

Posted July 14, 2010

jeecy

Girl6

hmm, I think the obvious solution here is if Apple gives iPhone 4 customers a complimentary rubber bumper. If this truly helps with signal reception, it will surely save the cost of having to recall an entire product line. IMHO.
While I love their products, I do hope Apple steps up on this one.
The iPhone 4 tempting features, HD Video Recording and reviews:
http://ifunia.com/iphone-column/index.html

Posted July 15, 2010

APPLEFAN1960

Missing

Apple did not become the Giant it is by creating crap. It will survive and prosper.

Reply to comment Posted July 14, 2010

Robotdoll

Missing

Have you ever used an iMac mouse? Or come to think of it, an iMac? A Lisa? An Apple iic?

Apple has got LOTS of strikeouts in its history.

Reply to comment Posted July 14, 2010

APPLEFAN1960

Missing

I use the mouse everyday. Buy the Apple Stock when it hits its next low. You will not be sorry.

Posted July 14, 2010

lilbuddha

Missing

So, by your logic, that company in Redmond creates great products...

Reply to comment Posted July 14, 2010
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