I don't hate this app... don't get my rating wrong. When it works it's great. The trouble is that time and time again it seems incapable of recognizing my mobile device. I've only had one iPhone ever, only one smart device ever. So how exactly is it that it never remembers.
The second part of the trouble comes from the fact that requesting an identification code so I can be recognized is also almost impossible. Send it to my email? SURE! Except that you never do, or you do it hours later. Text me? Great but I'm still waiting.
Once you finally are able to get in to the app it works as it should and as you'd expect for a mobile banking app, but if you can't get in, it's basically useless.
Thanks for the security Chase but if I can't actually use your app it's pretty worthless.